Helpdesk & Feedback

Knowledge Base

  1. Getting Started 

    1. How do I install InqScribe?
    2. Does InqScribe have a user manual?
    3. Are there tutorials for InqScribe?
    4. Why is Windows warning me about 'harming my computer' and 'putting my PC at risk' when I try to install InqScribe?
    5. Can InqScribe automatically transcribe audio for me?
  2. Licenses 

    1. How do I enter my license code?
    2. Can I transfer my license to a new computer?
    3. Do I need to buy separate license for my desktop and laptop computers?
    4. Will my InqScribe license work on both Mac and Windows?
    5. How long is my license good for?
  3. Sales 

    1. Do you offer discounts for InqScribe purchases?
    2. Is InqScribe available on CD or DVD?
    3. Can I "return" my purchase for a refund?
    4. Do you work with resellers?
    5. Do you accept Purchase Orders?
  4. Media 

    1. Which media formats can InqScribe play?
    2. How do I change InqScribe's Preferred Media Player setting?
    3. Why are some play controls (including Shortcuts and Snippets) disabled?
    4. QuickTime X can play MPEG-2 media, why can't InqScribe?
    5. What should I do if my file is incompatible with InqScribe?
  5. Transcripts 

    1. Can I automatically insert timecodes as I type? What is the fastest way to insert timecodes?
    2. Why is typing in my transcript so slow?
    3. Can I automatically insert a timecode in a series (i.e., every 30 seconds)?
    4. Can I use InqScribe in the background while I type in another program (e.g. Word)?
    5. Does InqScribe offer spell check?
  6. Shortcuts & Snippets 

    1. How do I set the number of seconds for skipback?
    2. Why can't I use certain keyboard shortcuts with my non-U.S. Keyboard?
    3. When I'm typing in Hebrew or Arabic, why does my keyboard switch to English input whenever I insert a snippet?
    4. Tips for assigning keyboard shortcut triggers
  7. Foot Pedals 

    1. General Foot Pedal Troubleshooting Tips
    2. Which foot pedals can I use with InqScribe?
    3. How do I set up my foot pedal?
    4. Do I have to use a foot pedal?
    5. Why can't I rewind with my foot pedal?
  8. Subtitles & Exporting 

    1. Why is the "Save Subtitled QuickTime Movie..." menu item disabled?
    2. Advice and tips for creating subtitled QuickTime movies
    3. Why am I getting a 'The document "export.mov" could not be opened.' error when I export a subtitled movie?
    4. Can InqScribe import STL files?
    5. How do I burn subtitles onto a video track?
  9. Final Cut Pro 

    1. How do I export to FCP 7 XML?
    2. How do I troubleshoot Final Cut Pro XML exporting/importing?
    3. Can I use InqScribe with FCP X?
    4. Why am I getting an "XML Translation was aborted due to critical error" message in Final Cut Pro?
    5. How do I create a custom FCP 7 XML Export Template?
  10. Troubleshooting 

    1. InqScribe tells me "beta version has expired" and quits. What do I do? (InqScribe version 2.2.2)
    2. Do you offer phone support?
    3. Does InqScribe work with Mac OSX Lion (10.7)?
    4. Does InqScribe work with Mac OSX Mountain Lion (10.8)?
    5. How can I send a bug report from InqScribe?
  11. All articles 

    1. How do I install InqScribe?
    2. Do you offer discounts for InqScribe purchases?
    3. How do I enter my license code?
    4. Which media formats can InqScribe play?
    5. How do I set the number of seconds for skipback?
    135 articles 

Feedback and Knowledge Base