Why do I keep getting a "Cannot find media file" error?

InqScribe saves an alias to the media file with the transcript. So when you re-open the transcript, it should try to locate your media file.

(For you techies: InqScribe saves a relative path from your transcript to the media file. So if you move both your media file and transcript together, preserving their relative relationships, the link should be maintained.)

One of the things IS does when it can’t find a media file is to take the media’s last known path name and apply that path to all available volumes (drives, network shares, mounted CD-Rs). The reason for this is cross-platform support: the same CD-R used on a Mac will have a different volume name than it has on Windows. So we check for the path on all available volumes as a way to transparently load the media for users sharing IS files cross-platform.

If you select Media→Select Media Source from the menu, and look right under the section labeled “File” you’ll see the path to the file:

e.g. on a Mac:

Macintosh HD:Users:ben:Desktop:movie.mov

e.g. on Windows:


So if you’re seeing missing media, the likely explanations are:

1. You forgot to save the transcript with the media file link. (Note if you are using an unlicensed version, you can’t save.)

2. The media file is on a remote disk that you haven’t mounted.

3. The media file has moved somewhere that InqScribe can’t find.


  1. Which media formats can InqScribe play?
  2. How do I change InqScribe's Preferred Media Player setting?
  3. Why are some play controls (including Shortcuts and Snippets) disabled?
  4. What should I do if my file is incompatible with InqScribe?
  5. Can InqScribe recognize embedded timecodes?
  6. QuickTime X can play MPEG-2 media, why can't InqScribe?
  7. Why am I getting the message "Unknown timecode frame rate: 29970/1000"?
  8. Can I play RealPlayer files?
  9. Can I play Windows Media files (.wmv and .wma) in InqScribe?
  10. Can I use the space bar to start and stop video?
  11. Can InqScribe play video from a DVD?
  12. Can InqScribe play YouTube videos?
  13. How can I share media files via the web with other InqScribe users?
  14. How can I use Flash (.flv) movies with InqScribe?
  15. I can hear my audio but no video is playing. Why?
  16. I have a file with a timecode in one channel and audio in the other (LTC). Can InqScribe detect the timecode?
  17. Why are there red flashes in my video?
  18. Where can I download QuickTime for free?
  19. Why do I keep getting a "Cannot find media file" error?
  20. Why doesn't my timecode match the movie?
  21. Why is InqScribe freezing or skipping when I play video or audio?
  22. Why is InqScribe not recognizing the full length of my media file?
  23. How can I convert my .wmv to .mov?
  24. Windows Media Player or QuickTime will play my media, but InqScribe won't. Why?
  25. What do InqScribe's future updates mean for me?
  26. How do I convert my mp3 file to a WAV file?
  27. Will InqScribe play .MTS files?
  28. Will InqScribe play .MPEG-2 files on Windows?
  29. What is a codec? What is a container? Why is my media incompatible?

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