Why am I getting the message "Unknown timecode frame rate: 29970/1000"?

If you are seeing this error...

"Unknown timecode frame rate: 29970/1000
Please use the Help > Report a Bug menu item to let us know about this. We'll default to 30fps, but that's probably wrong."

... here's an explanation and workaround:

InqScribe will detect 29.97 if the app that generated the timecode track marked the frame rate as 2997 / 100.

We're now finding a number of users reporting timecode tracks marked as 29970 / 1000, which is a new way of marking 29.97 that InqScribe doesn't recognize. We're working on fixing that.

The workaround is to not use "Use Media Timecode" in the select media dialog. Instead, select "Start at Custom Time" and enter the start time if it's not 0:00. Then select 29.97 manually within the transcript settings dialog. That should consistently work.

[Updated 6/15/2012]

Media

  1. Which media formats can InqScribe play?
  2. How do I change InqScribe's Preferred Media Player setting?
  3. Why are some play controls (including Shortcuts and Snippets) disabled?
  4. What should I do if my file is incompatible with InqScribe?
  5. Can InqScribe recognize embedded timecodes?
  6. QuickTime X can play MPEG-2 media, why can't InqScribe?
  7. Why am I getting the message "Unknown timecode frame rate: 29970/1000"?
  8. Can I play RealPlayer files?
  9. Can I play Windows Media files (.wmv and .wma) in InqScribe?
  10. Can I use the space bar to start and stop video?
  11. Can InqScribe play video from a DVD?
  12. Can InqScribe play YouTube videos?
  13. How can I share media files via the web with other InqScribe users?
  14. How can I use Flash (.flv) movies with InqScribe?
  15. I can hear my audio but no video is playing. Why?
  16. I have a file with a timecode in one channel and audio in the other (LTC). Can InqScribe detect the timecode?
  17. Why are there red flashes in my video?
  18. Where can I download QuickTime for free?
  19. Why do I keep getting a "Cannot find media file" error?
  20. Why doesn't my timecode match the movie?
  21. Why is InqScribe freezing or skipping when I play video or audio?
  22. Why is InqScribe not recognizing the full length of my media file?
  23. How can I convert my .wmv to .mov?
  24. Windows Media Player or QuickTime will play my media, but InqScribe won't. Why?
  25. What do InqScribe's future updates mean for me?
  26. How do I convert my mp3 file to a WAV file?
  27. Will InqScribe play .MTS files?
  28. Will InqScribe play .MPEG-2 files on Windows?
  29. What is a codec? What is a container? Why is my media incompatible?

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