What should I do if my file is incompatible with InqScribe?

If your audio or video file won't load into InqScribe, your best bet is generally to try converting the file.

Even if a file has a compatible container format like mp3, mp4, or mov, it could still contain incompatible data (codec) that InqScribe's media player cannot parse. Converting, or transcoding, will rewrite the audio and/or video data into a new file that will hopefully be more compatible with InqScribe.

Note that InqScribe cannot convert the file for you, so you will have to use a third party conversion tool. There are free, open source options available, such as Audacity and HandBrake. Head over to our InqScribe blog below for a step-by-step guide to converting media files.

Audio conversion: http://blogs.inquirium.net/inqscribe/2015/10/how-to-convert-an-audio-file/
Video conversion: http://blogs.inquirium.net/inqscribe/2014/10/media-conversion-tools/

If you have any questions, you can always send an email to support@inqscribe.com.


  1. Which media formats can InqScribe play?
  2. How do I change InqScribe's Preferred Media Player setting?
  3. Why are some play controls (including Shortcuts and Snippets) disabled?
  4. What should I do if my file is incompatible with InqScribe?
  5. Can InqScribe recognize embedded timecodes?
  6. QuickTime X can play MPEG-2 media, why can't InqScribe?
  7. Why am I getting the message "Unknown timecode frame rate: 29970/1000"?
  8. Can I play RealPlayer files?
  9. Can I play Windows Media files (.wmv and .wma) in InqScribe?
  10. Can I use the space bar to start and stop video?
  11. Can InqScribe play video from a DVD?
  12. Can InqScribe play YouTube videos?
  13. How can I share media files via the web with other InqScribe users?
  14. How can I use Flash (.flv) movies with InqScribe?
  15. I can hear my audio but no video is playing. Why?
  16. I have a file with a timecode in one channel and audio in the other (LTC). Can InqScribe detect the timecode?
  17. Why are there red flashes in my video?
  18. Where can I download QuickTime for free?
  19. Why do I keep getting a "Cannot find media file" error?
  20. Why doesn't my timecode match the movie?
  21. Why is InqScribe freezing or skipping when I play video or audio?
  22. Why is InqScribe not recognizing the full length of my media file?
  23. How can I convert my .wmv to .mov?
  24. Windows Media Player or QuickTime will play my media, but InqScribe won't. Why?
  25. What do InqScribe's future updates mean for me?
  26. How do I convert my mp3 file to a WAV file?
  27. Will InqScribe play .MTS files?
  28. Will InqScribe play .MPEG-2 files on Windows?
  29. What is a codec? What is a container? Why is my media incompatible?

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