What should I do if my file is incompatible with InqScribe?

If your audio or video file won't load into InqScribe, your best bet is generally to try converting the file.

Even if a file has a compatible container format like mp3, mp4, or mov, it could still contain incompatible data (codec) that InqScribe's media player cannot parse. Converting, or transcoding, will rewrite the audio and/or video data into a new file that will hopefully be more compatible with InqScribe.

Note that InqScribe cannot convert the file for you, so you will have to use a third party conversion tool. There are free, open source options available, such as Audacity and HandBrake. Head over to our InqScribe blog below for a step-by-step guide to converting media files.

Audio conversion: http://blogs.inquirium.net/inqscribe/2015/10/how-to-convert-an-audio-file/
Video conversion: http://blogs.inquirium.net/inqscribe/2014/10/media-conversion-tools/

If you have any questions, you can always send an email to support@inqscribe.com.

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