Troubleshooting ← Knowledge Base Does InqScribe work with macOS Catalina (10.15)? Why do I get a crash or error message (i.e., "NilObject Exception") when starting InqScribe? InqScribe tells me "beta version has expired" and quits. What do I do? (InqScribe version 2.2.2) Do you offer phone support? Does InqScribe work with Windows 10? Does InqScribe work with Mac OSX Lion (10.7)? Does InqScribe work with Mac OSX Mountain Lion (10.8)? How can I send a bug report from InqScribe? How do I access the ~/Library folder in Mac OSX Lion (10.7) or later? How do I find my preferences file? I'm getting an error: "QTCF.dll is missing". How can I fix that? InqScribe is crashing. Why? InqScribe v2.0.5 crashes in Windows with a "MediaProxy" error. How can I fix this? Why do gray bars appear in my transcript? Where can I find older versions of InqScribe? How do I figure out which version of InqScribe I'm running? How do I uninstall InqScribe? Why does InqScribe quit immediately after launching? Will InqScribe work on my Google Chromebook? Will InqScribe work on a Surface Pro? Is there is a 64-bit version available? Does InqScribe work on multi-monitor setups? Does InqScribe work with macOS Mojave (10.14)? [2.5 Beta] Why isn't InqScribe saving to my external hard drive? [2.5 Beta] Why are timecodes and text showing up with the wrong color? [2.5 Beta] Why isn't InqScribe saving to Dropbox?