If your audio or video file won't load into InqScribe, your best bet is generally to try converting the file.

Even if a file has a compatible container format like mp3, mp4, or mov, it could still contain incompatible data (codec) that InqScribe's media player cannot parse. Converting, or transcoding, will rewrite the audio and/or video data into a new file that will hopefully be more compatible with InqScribe.

Note that InqScribe cannot convert the file for you, so you will have to use a third party conversion tool. There are free, open source options available, such as Audacity and HandBrake. 

Audio conversion: https://blogs.inquirium.net/inqscribe/2015/10/how-to-convert-an-audio-file/
Video conversion: How do I convert videos for InqScribe?

If you have any questions, you can always contact us at inqscribe.com/support.