If you are having trouble trying to figure out why InqScribe won't play your media, one thing you could try to do is convert you media. But sometimes, it's useful to know what you're dealing with.
If you want to determine which codec your video is using, we recommend using the VLC Player. You can download it from their website: https://www.videolan.org/
To get codec information:
- Start VLC media player
- Drag your movie onto the player
- Select Tools > Codec Information from the menu
- Your codec information will be displayed: