As a small software company, we rely on an e-commerce provider called FastSpring to process payments. This allows us to sell around the world while focusing our efforts on improving the software. FastSpring automatically generates invoices for each InqScribe order based on the information you enter.
If something doesn't look right on your invoice, or if you need to request a change, the quickest route to resolving the issue is to contact FastSpring directly at fastspring.com/consumer-support with the invoice link or Order ID number. For answers to frequently asked invoice questions, refer to FastSpring's website here. If you have questions about VAT and tax exemption, please see this related support article.
With that said, we are of course happy to step in if there are any issues, or if you have any other questions about InqScribe-- be it sales, support, or general inquiries. Contact us at inqscribe.com/support.