Occasionally you need to find your preferences file— say, to delete corrupted preferences, or to email it to Inquirium Customer Support for debugging.

Note: the following file paths use a hypothetical user named Susan. You should change that to your computer username.

In Windows 7 & 10, your preferences file is located inside this directory:


Note that the AppData folder is normally a hidden folder. Make sure you’ve told Windows to show hidden files and folders, or you may not see AppData.

In Mac OSX, your preferences file is located in this folder:


If you don't see the "Library" folder, go to the Finder, hold down the Option key, and select the "Go" menu.  You should see "Library" listed as one of the options.