Troubleshooting

Does InqScribe work with macOS Catalina (10.15)?
Officially, not yet! We are still working on a free update that supports both Catalina and Big Sur (InqScribe v2.5). In the meantime, we have a beta ava...
Wed, 22 Dec, 2021 at 2:25 PM
Why do I get a crash or error message (i.e., "NilObject Exception") when starting InqScribe?
If InqScribe crashes immediately upon launch, there could be several things happening. We’ll try to walk you through some steps to narrow down the cause. 1...
Fri, 4 Feb, 2022 at 3:06 PM
Do you offer phone support?
We primarily offer email-based support, not phone support. We’re happy to answer your questions this way. The advantage is that we can research any question...
Wed, 22 Dec, 2021 at 2:28 PM
Does InqScribe work with Windows 10?
Yep! Based on our testing, InqScribe runs smoothly on the Windows 10 operating system. If you do come across any issues running InqScribe on Windows 10, pl...
Fri, 21 Jan, 2022 at 2:05 PM
How can I send a bug report from InqScribe?
If you encounter a bug that can’t be solved by this knowledge base, send us a “bug report” from within InqScribe. This provides us with important informatio...
Tue, 28 Dec, 2021 at 2:55 PM
How do I access the ~/Library folder on macOS?
In the Finder, hold down the Option key while selecting the “Go” menu, then select “Go Library”.
Tue, 28 Dec, 2021 at 2:55 PM
How do I find my preferences file?
Occasionally you need to find your preferences file— say, to delete corrupted preferences, or to email it to Inquirium Customer Support for debugging. Note...
Tue, 28 Dec, 2021 at 2:56 PM
I'm getting an error: "QTCF.dll is missing". How can I fix that?
This error can mean a few things: 1. QuickTime for Windows was not installed properly, or became corrupted. 2. InqScribe for Windows was not installed pro...
Tue, 28 Dec, 2021 at 2:59 PM
Why is InqScribe crashing?
If you’re having problems getting InqScribe to work properly and don’t know why, start by sending us a detailed description of what is happening, what you a...
Tue, 28 Dec, 2021 at 3:00 PM
InqScribe v2.0.5 crashes in Windows with a "MediaProxy" error. How can I fix this?
There was a known bug in InqScribe version 2.0.5 (and earlier) that caused problems with Windows Media Player. The crash report mentions things like “WMP_Pr...
Tue, 28 Dec, 2021 at 3:02 PM