Thank you for buying InqScribe!
License codes are sent out within seconds of your request. If you did not receive it right away, please check your spam folder to see if the license response got caught by the spam filter. You should receive two separate emails:
1. License
Search for emails from support@inqscribe.com
The subject should include "InqScribe" and "license"
For older Version 2 licenses:
- purchased prior to 2026: Search for emails from mailer@fastspring.com
- purchased prior to 2017: Search for emails from admin@kagi.com
If you still can't find the license, please try our LIcense Lookup tool: https://www.inqscribe.com/license-retrieval/
2. Receipt
Search for emails from mailer@fastspring.com
For older Version 2 licenses:
- purchased prior to 2017: Search for emails from admin@kagi.com
If you still can't find the receipt, please try requesting through FastSpring.
- Make sure you have the original email you used with your purchase
- Go to https://fastspring.com/consumer-support/update-invoice/
- Click "Create a Case"
- Select "Other Question or Issue"
- Fill out the form
- Under description, enter something like: "Please send me a copy of the receipt"
If you need a special receipt (e.g. you need your credit card information visible), please see How do I get a receipt with the last 4 digits of my credit card number?